Privacy Policy

This Privacy Policy applies between you, the User of this Website, and Tsuro Labs Limited, trading as tsuro ("tsuro"), the owner and provider of this Website. tsuro takes the privacy of your information very seriously. This Privacy Policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

Tsuro Labs Limited, trading as tsuro ("tsuro"), operates the tsuro website and services. The tsuro account ("tsuro Account") is the user's interface for accessing these services.

This Privacy Policy should be read alongside, and in addition to, our Terms and Conditions.

Please read this Privacy Policy carefully.

1. Definitions and interpretation

In this Privacy Policy, the following definitions are used:

Data: collectively all information that you submit to tsuro via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.

Cookies: a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies).

Data Protection Laws: any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation.

GDPR: the UK General Data Protection Regulation.

Tsuro Labs Limited, tsuro, we or us: Tsuro Labs Limited, trading as tsuro ("tsuro"), a company incorporated in England and Wales with registered number 16899554 whose registered office is at Linden House, 34 Crowhurst Mead, Godstone, RH9 8BF.

UK and EU Cookie Law: the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 and the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018.

User or you: any third party that accesses the Website and is not either (i) employed by tsuro and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to tsuro and accessing the Website in connection with the provision of such services.

Website: the website that you are currently using, www.tsurolabs.co.uk and/or www.tsuro.app, and any sub-domains of those sites unless expressly excluded by their own terms and conditions.

In this Privacy Policy, unless the context requires a different interpretation:

the singular includes the plural and vice versa;
references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this Privacy Policy;
a reference to a person includes firms, companies, government entities, trusts and partnerships;
"including" is understood to mean "including without limitation";
reference to any statutory provision includes any modification or amendment of it;
the headings and sub-headings do not form part of this Privacy Policy.

2. Scope of this Privacy Policy

This Privacy Policy applies only to the actions of tsuro and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, tsuro is the "data controller". This means that tsuro determines the purposes for which, and the manner in which, your Data is processed.

3. Data collected

We may collect the following Data, which includes personal Data, from you:

name;
date of birth;
gender;
job title;
profession;
contact information such as email addresses and telephone numbers;
demographic information such as postcode, preferences and interests;
financial information such as credit or debit card numbers;
IP address (automatically collected);
web browser type and version (automatically collected);
operating system (automatically collected);
a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
all information relating to the property transaction with your law firm;

in each case, in accordance with this Privacy Policy.

4. How we collect Data

We collect Data in the following ways:

data is given to us by you;
data is received from other sources; and
data is collected automatically.

If you subscribe to Property Alert Protect, we will collect and use your property-related data to monitor and provide notifications related to your property's status, as outlined in this policy and our Subscription Terms.

5. Data that is given to us by you

tsuro will collect your Data in a number of ways, for example:

when you contact us through the Website, by telephone, post, email or through any other means;
when you register with us and set up an account to receive our products and services;
when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
when you enter a competition or promotion through a social media channel;
when you make payments to us, through this Website or otherwise;
when you elect to receive marketing communications from us;
when you use our services;
when you use the Home Setup Service, which is provided in partnership with Just Move In. This service is automatically included as part of your tsuro account to assist with change of occupancy notifications and other home-related services. To facilitate this, we will share your contact information with Just Move In. You have the right to opt out of this service at any time before your data is shared by selecting the opt-out option on the Just Move In page during the transaction process or by contacting us at support@tsurolabs.co.uk, allowing you to control whether or not your contact information is shared with Just Move In;
when you use survey services provided in partnership with Arnold and Baldwin. As part of your tsuro account, tsuro collaborates with Arnold and Baldwin to provide property surveys where applicable. To enable this, we will share your contact information with Arnold and Baldwin. You have the right to opt out of this service at any time before your data is shared by selecting the opt-out option during the transaction process or by contacting us at support@tsurolabs.co.uk. This ensures you can control whether or not your contact information is shared with Arnold and Baldwin;

in each case, in accordance with this Privacy Policy.

6. Data that is received from third parties

tsuro will receive Data about you from the following third parties:

the law firm or referrer involved in your transaction;
Arnold and Baldwin, a firm of property surveyors that will provide you with a detailed survey of your property where applicable if you do not opt out;
Just Move In: in cases where you engage with the Home Setup Service provided by Ethical Introductions Limited (trading as Just Move In), they may provide feedback or updates regarding the service status or completion. This information will be used to ensure the quality of service and to assist with any follow-up actions required as part of your tsuro account;
HM Land Registry, in relation to searches, applications and registrations for your transaction;
LMS and Lender Exchange, in relation to lender panel membership and the mortgage offer for your transaction;
InfoTrack, in relation to searches and digital forms ordered for your matter;
Property Transaction Data (PT Data), in relation to title, property and market data for your matter;
Yapily, our Open Banking provider, in relation to payments and source of funds checks that you authorise;
Stripe, our payment provider, in order to process payments made using tsuro;
Yoti, our identity and address verification, anti-money laundering check and e-signature provider.

7. Data that is collected automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content;
we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

8. Our use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

internal record keeping;
improvement of our products and services;
transmission by email of marketing materials that may be of interest to you;
contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;

in each case, in accordance with this Privacy Policy.

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

For the delivery of direct marketing to you via email, we will need your consent, whether via an opt-in or soft opt-in:

soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product or service, and we are marketing similar products or services). Under "soft opt-in" consent, we will take your consent as given unless you opt out;
for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we will provide;
if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.

When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

We may use your Data to show you tsuro adverts and other content on other websites. If you do not want us to use your data to show you tsuro adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed "Cookies" below).

9. Who we share Data with

We may share your Data with the following groups of people for the following reasons:

any of our group companies or affiliates, to enhance operational efficiency, maintain consistency, comply with legal requirements, and support business purposes;
our employees, agents and/or professional advisers, to obtain advice from professional advisers;
third party service providers who provide services to us which require the processing of personal data, to help third party service providers in receipt of any shared data to perform functions on our behalf to help ensure the website and applications run as expected;
third party payment providers who process payments made over the Website, to enable third party payment providers to process user payments and refunds;
relevant authorities, to facilitate the detection of crime or the collection of taxes or duties;

in each case, in accordance with this Privacy Policy.

10. Third-party service providers

To enhance your experience and provide additional services as part of your tsuro account, tsuro collaborates with trusted third-party providers. These partners help deliver specialised services such as identity verification, payment processing, property searches and data, lender panel management, submissions to HM Land Registry, property surveys, home setup assistance and home insurance. We may share your personal data with these companies for the specific purposes outlined below.

As part of Property Alert Protect, we may integrate with additional third-party providers in the future. Any third-party integrations will adhere to our data-sharing principles, and personal data will only be shared as necessary to support the monitoring service.

Below are the third-party providers we currently work with:

HM Land Registry. Where your transaction involves registered land, tsuro submits searches, applications and registrations to HM Land Registry electronically on behalf of your law firm, including documents signed with qualified electronic signatures or conveyancer certified electronic signatures. The details needed for those searches, applications and registrations are shared with HM Land Registry for that purpose. HM Land Registry's personal information charter explains how it handles personal information.

LMS and Lender Exchange. Where your transaction involves a mortgage, tsuro exchanges information with LMS and Lender Exchange, the panel management services used by mortgage lenders, so that your law firm's panel membership can be confirmed and your mortgage offer and related lender requirements can be received directly into your matter. The details needed for those purposes, including your name and the property, are shared with them and with your mortgage lender. You can find the LMS privacy policy here; Lender Exchange is operated by Decision First and publishes its privacy information on its own website.

InfoTrack. tsuro orders property searches and digital forms through InfoTrack on behalf of your law firm and receives the results into your matter. The property and party details needed to order those searches and complete those forms are shared with InfoTrack. You can find the InfoTrack privacy policy here.

Property Transaction Data (PT Data). tsuro obtains title, property and market data for your matter from Property Transaction Data, and the property and party details needed to retrieve that data are shared with them. You can find the Property Transaction Data privacy policy here.

Yapily Open Banking. Where you choose to pay through tsuro or to verify your source of funds electronically, we use Open Banking services provided by Yapily, a provider authorised and regulated by the Financial Conduct Authority. With your explicit consent, Yapily connects to your bank to initiate a payment or to retrieve the account and transaction information needed to complete source of funds checks. We only receive the information necessary for these purposes, we do not see or store your online banking credentials, and you may withdraw your consent at any time. You can find the Yapily privacy policy here.

Yoti identity verification. tsuro integrates with Yoti, a secure identity and address verification, anti-money laundering check and electronic signature provider, to facilitate your onboarding and transaction with your solicitor. You can find the Yoti privacy policy here. As part of this integration, we share your personal information with Yoti to verify your identity and address, to carry out anti-money laundering checks and to capture your e-signature. Your data, including the verification report, will be securely processed and shared with your solicitor in compliance with GDPR standards. You have the right to manage your consent and data handling preferences directly. If you do not wish to proceed with identity verification via Yoti, please contact your solicitor.

Stripe payment processing. tsuro uses Stripe as a secure payment processor to handle payments made through tsuro, including subscription payments for the Property Alert Protect service. When you provide your payment details, they are securely stored and processed by Stripe in accordance with their privacy and security standards. tsuro does not store or have access to your complete payment information. For more information on how Stripe handles and protects your data, please refer to the Stripe Privacy Policy.

Just Move In Home Setup Services. As part of your tsuro account, tsuro collaborates with Ethical Introductions Limited (trading as Just Move In) to offer Home Setup Services at no extra cost. Your contact information will be shared with Just Move In unless you opt out. This service includes change of occupancy notifications and setup of optional home-related services. We will share your contact information with Just Move In, who may contact you via telephone, email and SMS to arrange your Home Setup. You can opt out of this service during the transaction process or by contacting us at support@tsurolabs.co.uk before data sharing occurs. Opting out of the Home Setup Service will not impact other aspects of your tsuro account. You can find their privacy policy here.

Arnold and Baldwin. As part of your tsuro account, tsuro collaborates with Arnold and Baldwin, a national firm of property surveyors, to offer property surveys (where applicable to your transaction). Your contact information will automatically be shared with Arnold and Baldwin, who may contact you by telephone, email and SMS to arrange your survey for this purpose unless you opt out during the transaction process or by contacting support@tsurolabs.co.uk. Opting out will not affect other aspects of your tsuro account. You can find their privacy policy here.

Safe and Secure Home Insurance. As part of your tsuro account, tsuro collaborates with Safe and Secure to offer home insurance products relevant to your property transaction. Home insurance is typically a requirement when purchasing a property, particularly where a mortgage is involved, and failure to have appropriate cover in place may lead to delays in your transaction or completion. Where you provide your consent, we will share your contact information with Safe and Secure so they can provide you with quotes and arrange suitable home insurance cover. Safe and Secure may contact you via telephone, email and SMS for this purpose. You can opt in or withdraw your consent to be contacted by Safe and Secure at any time during the transaction process or by contacting us at support@tsurolabs.co.uk prior to your data being shared. Opting out of this service will not impact other aspects of your tsuro account. You can find Safe and Secure's privacy policy here.

tsuro may receive a commission from these third parties for services provided, but this will not affect the price of your service.

11. Keeping Data secure

We will use technical and organisational measures to safeguard your Data, for example:

access to your account is controlled by a password and a user name that is unique to you;
we store your Data on secure servers;
payment details are encrypted using SSL technology (typically you will see a lock icon in your browser when we use this technology);
tsuro regularly reviews its security practices to protect your Data from unauthorised access and ensure compliance with the latest industry standards.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this email address: info@tsurolabs.co.uk.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Please be advised that Property Alert Protect is intended as a supplementary alert service. We strive to ensure the accuracy and reliability of notifications, but we cannot guarantee uninterrupted or complete alerts due to factors outside our control, including technical issues or data availability from third-party providers.

12. Data retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

13. Your rights

You have the following rights in relation to your Data:

Right to access: the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive". Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
Right to correct: the right to have your Data rectified if it is inaccurate or incomplete.
Right to erase: the right to request that we delete or remove your Data from our systems.
Right to restrict our use of your Data: the right to "block" us from using your Data or limit the way in which we can use it.
Right to data portability: the right to request that we move, copy or transfer your Data.
Right to object: the right to object to our use of your Data including where we use it for our legitimate interests.
Right to opt out of data sharing with third parties: you have the right to opt out of the Home Setup Service provided through Ethical Introductions Limited (trading as Just Move In) before any data is shared. To exercise this right, please use the opt-out option during the service interaction or contact us at support@tsurolabs.co.uk. For details on how to exercise your right to opt out of third-party data sharing, please see the "Third-party service providers" section of this Privacy Policy.
Right to cancel your Property Alert Protect subscription: this can be done at any time, which will end any ongoing property monitoring and associated notifications.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this email address: info@tsurolabs.co.uk.

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

14. Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This Privacy Policy does not extend to your use of such websites. You are advised to read the Privacy Policy or statement of other websites prior to using them.

15. Changes of business ownership and control

tsuro may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of tsuro. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

We may also disclose Data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

16. Cookies

This Website may place and access certain Cookies on your computer. tsuro uses Cookies to improve your experience of using the Website and to improve our range of services. tsuro has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling tsuro to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

This Website may place the following Cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical or performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). By using the Website, you agree to our placement of functionality cookies.

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find a list of Cookies that we use in the Cookies Schedule below.

You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please see the help menu in your internet browser. You can switch off Cookies at any time, however, you may lose any information that enables you to access the Website more quickly and efficiently.

You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

It is recommended that you ensure that your internet browser is up to date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

17. General

You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights under this Privacy Policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

18. Changes to this Privacy Policy

tsuro reserves the right to change this Privacy Policy as we may deem necessary from time to time or as required by law. Any significant changes, especially those involving new third-party integrations for services like Property Alert Protect, will be communicated to you via email and/or a notice on our website. Please review any updates carefully, as continued use of our services after notification will constitute your acceptance of the revised terms. You may contact tsuro by email at info@tsurolabs.co.uk.

19. Cookies Schedule

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

Necessary Power Pages cookies. All necessary cookies used by Power Pages are listed at learn.microsoft.com/en-us/power-pages/admin/cookies.

Functionality Power Pages cookies. All functionality cookies used by Power Pages are listed at the same address.

Analytical Power Pages cookies. All analytical cookies used by Power Pages are listed at the same address.

Targeting Power Pages cookies. All targeting cookies used by Power Pages are listed at the same address.

This Privacy Policy was last updated on 25 September 2026.